Telecom or all

User-generated Network Address Books (NABs) are the foundation for a family of back-up services that create new revenue and retention opportunites for carriers. Two proprietary consumer surveys by Zelos Group reveal promising market segmentation, pricing and packaging strategies.

In the past year, the status of speech recognition for DA has been upgraded from “someday” to “real” in terms of contracts awarded. Recent awards in the fixed-line segment, in both Canada and the U.S., now account for 90 percent of the market, and winners and losers can be assessed.

The world got smaller for incumbent DA providers last week with the FCC granting clearing the path for BellSouth, SBC and Verizon to provide international DA. This provides needed competition to interexchange carrier offerings which were expensive and cumbersome operator-to-operator affairs in many cases.