Automated Speech for Directory Assistance: Expanding the Service Provider Platform
Monday, December 22nd, 2003
In this report, Zelos Group looks at four major markets: North America, Western Europe, CALA (Central America/Latin America) and the Pacific Rim (primarily Australia, New Zealand and the Philippines). DA platforms in these areas, collectively, will field in excess of 24 billion calls and generate over $22 billion in retail revenues.